01
24/7 Technical Support
We're right by your side the moment an issue arises. Get instant help by phone, email, or remote support.
— About Us
Vennex — Turkey's Trusted Payment Partner
Providing payment solutions for self-service devices since 2025, Vennex has earned the trust of operators with its 24/7 technical support.
01 — Mission
Our Mission
To help operators grow their revenue by delivering the most reliable, fast, and comprehensive payment solution for self-service devices in Turkey.
02 — Vision
Our Vision
To set the standard for self-service payment systems across Turkey by leading in technology and customer service.
3000+
Active POS Devices
7/24
Technical Support
98%
Customer Satisfaction
Source: Vennex internal data, Q1 2026. The active POS count reflects the total number of terminals per business; customer satisfaction reflects post-installation survey results over the last 12 months.
— Why Vennex?
Why Vennex?
02
All Payment Methods
İstanbulkart, Multinet, Metropol, Setcard, Ticket, TokenFlex, Mastercard, VISA, Troy — we support them all.
03
Reliable Technology
PCI-DSS Level 1 certified, with bank-grade encryption and security protocols that keep your data protected.
04
Fast Setup
Installed in 10 minutes, no technical knowledge required. Easy integration with your existing device.
05
Real-Time Monitoring
Track your machines' performance, customer behavior, and revenue analytics live.
06
Nationwide Service Across Turkey
We provide installation and support services across the entire country, from Istanbul to Eastern Anatolia.
— Company Information
Legal Identity & Headquarters
Vennex was founded in 2025 under the name Serpet Otomasyon San. ve Tic. Ltd. Şti. Our area of activity is payment system integration, installation, and ongoing technical support for self-service devices.
Our head office is located in Istanbul/Ataşehir; our field team provides installation and service in every province of Turkey. Official correspondence, invoicing, and business communication are handled through the information below.
- Trade Name
- Serpet Otomasyon San. ve Tic. Ltd. Şti.
- Brand
- Vennex
- Founded
- 2025
- Tax Number
- 7631013577
- Activity
- Self-service payment system integration
- Service Area
- Nationwide across Turkey
- Address
- Ferhatpaşa, Akdeniz Cd. 38.Sok. No:93 Kat:2, Ataşehir / İstanbul
- Postal Code
- 34758
- Phone
- +90 507 891 12 10
- info@vennex.com.tr
— Technology & Compliance
Certified Infrastructure, Certified Hardware
The entire payment flow passes through infrastructure certified to banking standards. The POS terminals we deploy in the field are manufacturer-certified models built for unattended and outdoor use.
— Terminal
PAVO UN20
High volume · outdoor
IP65 · 4G/Ethernet
— Terminal
PAX IM30
Large screen · package selection
IP65 · NFC · QR
— Terminal
PAX IM25
Compact · tight mounting
IP65 · NFC
— Compliance
- PCI-DSS Level 1Card data is processed on certified infrastructure
- AES-256End-to-end encryption
- BKM TechPOSCompliance with interbank standards
- EMV / NFCContact, contactless, and QR payment
- TokenizationThe real card number is never stored on the terminal
— Service Model
We Don't Leave You Alone After Installation
01
Site Survey
Your device is assessed independently of its manufacturer. The right terminal model, mounting point, and connection type are determined.
02
Installation
Typical installation time is 10 minutes for a vending machine, 30–60 minutes for an entertainment device, and 2–3 hours for a car wash.
03
Management Dashboard
Your devices connect to the dashboard; revenue, payment method breakdown, and device health are monitored in real time.
04
24/7 Support
Support by phone, email, and remote connection. When on-site intervention is needed, our nationwide team steps in.
— Frequently Asked Questions
Frequently Asked Questions
01What are Vennex's legal company details?
What are Vennex's legal company details?
Vennex was founded in 2025 under the name Serpet Otomasyon San. ve Tic. Ltd. Şti. Our tax number is 7631013577. Our head office is located at Ferhatpaşa, Akdeniz Cd. 38.Sokak No:93, Kat:2, Ataşehir / İstanbul.
02Which devices does Vennex integrate payment systems into?
Which devices does Vennex integrate payment systems into?
We integrate payment systems into vending machines, car washes, turnstiles, massage chairs, gaming machines, karaoke, and all token-based self-service devices. Your existing device is made to work with the appropriate terminal model regardless of its manufacturer.
03Where in Turkey do you carry out installations?
Where in Turkey do you carry out installations?
Vennex provides installation services in every province of Turkey. Our head office is in Istanbul/Ataşehir, and we provide active installation and field support in all cities, led by Istanbul, Ankara, and Izmir.
04Which POS terminals do you use?
Which POS terminals do you use?
In Vennex installations we use the PAVO UN20, PAX IM30, and PAX IM25 models. All three are designed for unattended operation, rated IP65/IP67, and operate at temperatures from -20°C to +70°C.
05How is data and payment security ensured?
How is data and payment security ensured?
The entire payment flow passes through PCI-DSS Level 1 certified infrastructure and is end-to-end encrypted with AES-256. Card information is not stored on the terminal; NFC tokenization is used for contactless payments. Our system is BKM TechPOS compliant.
06How does the support service work?
How does the support service work?
Vennex offers 24/7 technical support. You can get support by phone, email, and remote connection. When on-site intervention is needed, our nationwide team steps in. Devices are continuously monitored by our management dashboard; any fault or connection loss is flagged instantly.
— Get Started
Get a step ahead with Vennex today
Get in touch now. Let's find the right solution for your chosen device and carry out the installation.
Get in Touch