Frequently Asked Questions

It can be deployed on all self-service devices, including snack/beverage vending machines, car wash machines, turnstiles, massage chairs, arcade machines, karaoke systems and EV charging stations.

Yes, we provide installation and technical support across Turkey. While our headquarters is in Ataşehir, İstanbul, our field teams can serve every province.

We serve projects of every size, from a single device to large-scale fleets. Installation capacity is planned according to your needs.

Installation time depends on the device: about 10 minutes on average for vending machines and 30-60 minutes for massage chairs and arcade machines. On car wash machines, terminal installation takes 2-3 hours. Our technical team manages the entire process on-site.

No. The Vennex technical team handles the installation, configuration, and testing on your behalf. All you need to do is start the first conversation.

Mastercard, VISA, and Troy debit and credit cards; İstanbulkart; Multinet, Metropol, Setcard, Ticket, Pluxee, and TokenFlex meal/transit cards; and contactless (NFC) payment are supported.

İstanbulkart integration is carried out through the Vennex terminal and the required licensing. Our technical team manages the entire integration process, with no extra action needed from you.

Yes. Under the Turkish Charging Service Regulation, DC charging units must offer a card or contactless payment option. For DC units of 50 kW and above on motorways the obligation took effect on 1 July 2026; already-installed stations have until 30 June 2027 to comply.

With a pre-authorisation. When the driver taps the card, the terminal places a hold for an estimated maximum amount; when the session ends, the actual amount is captured based on the kWh consumed and the rest of the hold is released.

No. Meal and transit cards do not support pre-authorised payments, so they cannot be used at charging stations. Charging supports Mastercard, VISA and Troy debit and credit cards. Meal and transit cards remain supported in our vending and turnstile solutions.

Usually not. The payment terminal works with your unit's management software over the OCPP protocol; OCPP 1.6-J or 2.0.1 support is sufficient. Units from different brands can be consolidated under one payment infrastructure.

Vennex offers two payment models: (a) a fixed monthly subscription plus a one-time setup fee; (b) a per-transaction commission model (free setup, revenue sharing). Which model is right for you is determined by your number of devices, monthly transaction volume, and industry. Get in touch for a detailed quote.

We have a 24/7 phone and email support line. In urgent cases, our technical team provides on-site assistance. Support: +90 507 891 12 10 — info@vennex.com.tr

You can access the Vennex management panel via a web browser and from a mobile device. You can run reports through the panel to track sales, revenue, and device status in real time.

Yes. Vennex terminals are PCI-DSS Level 1 certified. All transactions are protected with AES-256 encryption. Customer card data is not stored on Vennex infrastructure.