— Frequently Asked Questions
Frequently Asked Questions
Here you'll find answers to everything you want to know about Vennex vending and self-service payment systems. If you can't find what you're looking for, get in touch with us.
General
Which devices can the Vennex system be used with?
It can be deployed on all self-service devices, including snack/beverage vending machines, car wash machines, turnstiles, massage chairs, arcade machines, and karaoke systems.
Do you provide service throughout Turkey?
Yes, we provide installation and technical support across Turkey. While our headquarters is in Ataşehir, İstanbul, our field teams can serve every province.
How many devices can you set up?
We serve projects of every size, from a single device to large-scale fleets. Installation capacity is planned according to your needs.
Setup
How long does setup take?
Installation on devices such as vending machines and massage chairs takes about 10-30 minutes on average. On car wash machines, terminal installation takes 2-3 hours. Our technical team manages the entire process on-site.
Do I need technical knowledge for the setup?
No. The Vennex technical team handles the installation, configuration, and testing on your behalf. All you need to do is start the first conversation.
Payment Methods
Which payment methods are supported?
Mastercard, VISA, and Troy debit and credit cards; İstanbulkart; Multinet, Metropol, Setcard, Ticket, and TokenFlex meal/transit cards; and contactless (NFC) payment are supported.
How is İstanbulkart integration handled?
İstanbulkart integration is carried out through the Vennex terminal and the required licensing. Our technical team manages the entire integration process, with no extra action needed from you.
Pricing & Support
Is there a monthly subscription or per-transaction commission?
Vennex offers two payment models: (a) a fixed monthly subscription plus a one-time setup fee; (b) a per-transaction commission model (free setup, revenue sharing). Which model is right for you is determined by your number of devices, monthly transaction volume, and industry. Get in touch for a detailed quote.
How do I get technical support?
We have a 24/7 phone and email support line. In urgent cases, our technical team provides on-site assistance. Support: +90 507 891 12 10 — info@vennex.com.tr
How do I access the management panel?
You can access the Vennex management panel via a web browser and from a mobile device. You can run reports through the panel to track sales, revenue, and device status in real time.
Security
Is the Vennex system secure?
Yes. Vennex terminals are PCI-DSS Level 1 certified. All transactions are protected with AES-256 encryption. Customer card data is not stored on Vennex infrastructure.
— Help
Didn't get your question answered?
Our team would be happy to give you a personalized answer.